Frequently Asked Questions (FAQ)

This help & support center contains answers to common and frequently asked question (FAQ) asked by users.

General

  1. Is Promatching.com really FREE? What other FREE services are offered?
  2. Why use Promatching over other sites?
  3. Can I contact any Promatching members without registering?
  4. Why can't I login?
  5. Why am I not getting any responses from other Promatching members?
  6. What kind of pictures can I not upload?
  7. I forgot my password, how to retrieve it?
  8. Why do I keep seeing login page, even though I know I entered the correct account information?
  9. Do you manually monitor the site for spam or scam accounts?
  10. Can I search for a particular member if I know their profileID?

Profile

  1. Can I search using different options like location, ethnicity, dating interests etc.?
  2. How do I create a profile?
  3. Do I need an active email account to register with Promatching?
  4. Why do I need to activate my account before my profile starts appearing in the search results?
  5. Can I hide my profile?
  6. Can I delete my profile?
  7. How do I give more exposure to my profile?
  8. I do not see my profile in search results, why?
  9. Can I change my profileID or password?
  10. Can I change my country?
  11. Can I change my email address?
  12. How do I edit my profile?
  13. How confidential is my profile?
  14. Should I fill in my complete profile?
  15. How do I add or submit pictures for my profile?
  16. How many pictures can I upload?
  17. Can I add, change or delete pictures?
  18. Can I control who contacts me?
  19. Can I block certain members?
  20. What if I am in a rush and want to quickly browse through the profiles that interest me?
  21. Are there any guidelines that I should be following while creating or updating my profile?

Is Promatching.com really FREE? What other FREE services are offered?

Promatching is absolutely 100% FREE online dating service where singles can find love, romance, friendship or long term relationships. Free registration allows visitors to become members and contact other like minded people at no cost. Fast and accurate search results enable members to find their perfect match in no time in a fully cost effective way. Uploading pictures and setting captions is free as well.

Free tips on dating - Our tips on dating provides members and visitors insight into what online dating is like, what to expect on a first and following dates, dating etiquettes etc.

Free dating and relationship forums – Our free dating and relationship forums lets singles chat, discuss and explore dating, relationship and other related issues. Singles can also discuss with other members and experts opinions and views about getting married and engagement issues, friends and family, separation and divorce issues, being and committed and couples issues as well as health and fitness issues.

Why use Promatching over other sites?

Promatching is the first major environment friendly free online dating service. It is built around optimized, extensible plug-ins designed to increase the power of its server machines and maximize the efficiency of its resources. Promatching’s robust matchmaking system uses a high-tech InSync Matrix Matchmaking (ISMM) System which is unique in its ability to map the dynamics of a relationship by comparing the alignment of two individuals based on their significant traits. Promatching's ability to deliver matchmaking results quickly and accurately helps to create a "greener" and more pleasant experience for its users.

Can I contact any Promatching members without registering?

Contacting other members is free and does not cost anything. But you have to be a registered member to contact other members.

Why can't I login?

There could be many reasons that you are not able to login.

  • You may have forgotten your password, and entering it wrong. You can retrieve your password by clicking on forgot password on Sign In page.
  • Or your account has been disabled because you:
    • Included indecent content, unacceptable or nude images in your profile or harassing other members
    • Included a website address, or phone number in your profile that promotes your or somebody else's business,
    • Not included enough information in your profile
    • Were identified as spammer or scammer
    • Were trying to sell something on Promatching.
Why am I not getting any responses from other Promatching members?

Make sure that you fully completed your profile. You will get the indication in your My account panel on the bottom left hand side. Your profile won’t show up in the profiles list until it is completely filled.

If you profile was newly created, your profile may not be searchable just yet. If you are not getting responses from other Promatching members after few days, chances are that your profile is getting filtered with other members' settings and you don't meet their messaging restrictions. Or it might be time to spice up your profile. Here are some suggestions that you can try to get more responses:

  • Make sure you have posted photos in your profile. People are more comfortable chatting with someone they have seen and have idea of who they are talking to. Photos communicate personality and your likes and dislikes.
  • Make your description, well, a little more descriptive. The more you talk about yourself, the more it will make you stand out in the dating crowd and possibly attract people who are good fit for you.
  • Make contacts with people. If you find someone with the same interests as yours, you can always make that first contact. You don't want to miss this great opportunity by sitting and waiting for someone else to initiate.
  • Check your regular as well as junk mail. You may miss out on some good matches if your Promatching mails are getting in to the spam mail. Make sure to add Promatching.com in your good sites.
What kind of pictures can I not upload?

Pictures that comprise or encourage nudity, inappropriate, sexually explicit or encourage violent behavior are strongly prohibited to be posted on Promatching. Since Promatching.com is a community based website, we ask our members and visitors to report any offensive or inappropriate photos.

I forgot my password, how to retrieve it?

You can retrieve your password by clicking on the forgot password link on the Sign In page, enter your email address with which you registered and your password will be emailed to you.

Why do I keep seeing login page, even though I know I entered the correct account information?

If you are seeing the login page every time you try to login, chances are you need to activate your cookies. You can do this by clicking on Tools -> Internet Options -> Enable cookies or set the security settings to anything but high.

Do you manually monitor the site for spam or scam accounts?

No, we do not manually monitor the site for spam or scam accounts. However, if someone is asking for money or trying to sell you some products, that is definitely scam. Please report such contacts and profiles by contacting us.

Can I search for a particular member if I know their profileID?

Yes, you can search for a particular member by entering their profileID in the search box on any page.


Can I search using different options like location, ethnicity, dating interests etc.?

Yes, you can search using our quick dating options. Check out our search by location, marital status, ethnicity, religion or dating interest. You can further narrow down your search by using the filter search options on the top of the results page.

How do I create a profile?

Creating a profile is free and does not take lot of time and effort. Just go to register page and fill in the mandatory information. Our two page registration process makes it extremely pain free and fun experience to register your profile with Promatching. Once registered, you can start filling rest of your profile which includes information like heading and description, your idea of first date and other settings. Make sure to have some fun with it. Be creative. Remember to upload a few recent photos to get more attention, but keep them clean.

Do I need an active email account to register with Promatching?

Yes, you need an active email account while registering with Promatching. When you sign up with Promatching, we will use mail verification to check that the address you have given us is actually being used by you, by sending a verification code email. You can use that email address or profileID you set up while signing up to login to your account every time. We promise we won't sell or share your email address with anybody.

Why do I need to activate my account before my profile starts appearing in the search results?

This is done to make sure that you are genuine user and seriously looking for relationship online. Activating an account does not take long, you just have to login to your email with which you registered and click on the link that was sent to you by Promatching.

Can I hide my profile?

If you want to hide your profile, you can go to show/hide profile in your My Account section and hide your profile.

Can I delete my profile?

Yes, you can delete your profile. Go to My Account -> Privacy Settings -> Delete Account

How do I give more exposure to my profile?

The more active you are on the site, the more your profile will show up in other similar singles' search results. Posting recent photos will get other singles’ attention as well. Make an interesting profile that will get more attention from other singles. Make sure to read dating tips on How to get more responses to your online profile.

I do not see my profile in search results, why?

Most of the times, the newly created profiles or profiles with not enough information are not displayed on the site right away. If you just created your account with all the correct information, it will start appearing shortly on the website.

Can I change my profileID or password?

No you cannot change your profileID. Yes, you can however change your password. You can do so by clicking here.

Can I change my country?

Yes, after logging in, you can change your country or city from your My Account page using the Edit Profile link.

Can I change my email address?

Yes, after logging in, go to your My Account page and click on Change Email link to change your email address.

How do I edit my profile?

After logging in, go to your control panel, and click on Edit Profile to edit your profile.

How confidential is my profile?

Your email address and password are kept completely confidential. Members can only see your description, photos and other personality settings that you post in your profile.

Should I fill in my complete profile?

Filling in the full profile is not a requirement, but if you fill in your full profile, then people will know that you are single, you are seriously looking and are available. Think of it from other singles point of view. If you do not have much written in your profile, they won't know who you are, what you are like and what you are looking for. It would be a good idea to post some pictures of you; you will find more responses coming your way.

How do I add or submit pictures for my profile?

After logging in, you can upload your pictures from your "My Account" page. On the left menu, click on "Upload Pictures" and browse to your hard disk folder or the location where you want to upload pictures from. After you have uploaded all the pictures, click on "save to my profile". They will start showing on your profile. The first picture will be your main profile picture.

How many pictures can I upload?

You can upload up to 6 photos.

Can I add, change or delete pictures?

Yes, you can add, edit or delete pictures. You can do so by logging into your account and clicking on Upload Pictures. On the pictures top right hand corner, you will see links to delete and edit the pictures.

Can I control who contacts me?

Yes, members have full control over who can contact them. After logging in, from your My Account tab in control panel, you can set your Match Preferences. The more settings you enable, more restrictions on people trying to contact you. You can avoid unsolicited messages from getting into your mailbox.

Can I block certain members?

Yes, you can block members and set if the members contacting you should have pictures or not, how long the message should be and other similar restrictions. In your My Account tab in your control panel, go to Block Members and enable as many settings as you want. Make sure to take advantage of these features to avoid unwanted contacts.

What if I am in a rush and want to quickly browse through the profiles that interest me?

You can use the Quick Dating Options for singles. With only a few clicks you can filter the matches that interest you. You can further filter them down by using the quick search options on the top of the quick dating option results.

Are there any guidelines that I should be following while creating or updating my profile?

Yes, it is very important to adhere to the following guidelines while creating or updating your profile:

  • You should be at least 18 years of age
  • Not use any abusive language of any kind. That includes vulgarity or racism.
  • Commercial or business advertisement or solicitations.
  • Profiles with non English written languages. This is to effectively monitor the profiles.
  • Solicitation of multiple or additional partners.
  • Overtly sexual discussion.

If you have any other question, which is not listed here, then please contact us.

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